Frequently asked questions
Everything about the honey, your subscription, and shipping. Still stuck? Contact us.
The Honey
What does MGO 514+ mean? +
MGO measures methylglyoxal, the compound behind Mānuka’s potency. 514+ is a premium grade, independently lab-tested so the number is verified.
Is it really raw? +
Yes — never heat-treated, so the natural enzymes and antioxidants stay intact.
Where does it come from? +
100% from New Zealand, harvested from Mānuka in wild, remote landscapes and traceable to source.
How should I take it? +
A spoonful daily — straight, in warm water or tea, or to soothe a throat. Most people feel the difference within 3 weeks.
Subscription & Trial
How does the 5-day free trial work? +
Start a subscription and we send a free 5-day sample box right away. Cancel before it recharges and you pay nothing. Keep it and your first full 250g jar ships at the $43.95 member price.
Can I cancel anytime? +
Yes — cancel, skip or pause from your account in a couple of clicks. No phone calls.
What’s the difference between the plans? +
Same jar either way. One-time is $54.95; subscribe (or start with the free trial) and it’s $43.95 — 20% off every delivery.
How often will my jar arrive? +
On a schedule that suits your daily spoonful — speed it up, slow it down or skip anytime.
Shipping & Returns
Do you offer free shipping? +
Yes — subscriptions ship free, always.
Where do you ship from? +
Our Mānuka is harvested and packed in New Zealand and ships to you sealed and protected.